Returns and Refunds

Products (Prints, Paintings, etc)

With TLHArtist, we want you to get the product you want and be happy with the result. We realize that there may be times that you may receive something that is not what you were hoping for, and if a product needs to be returned we will work to make that process easy for you. Please use the information on this page to guide you through returns and cancellations on orders placed with us.

Any item purchased on TLHArtist website can be returned for a store credit up to 7 days of receipt (unless product is damaged upon arrival.) All products must be returned in “AS NEW” condition. This requires the product to be in its original packaging and in 100% resalable condition (unless product is deemed defective). A $10 restocking fee will be charged. Initial shipping charges are not refundable.

PRIOR TO RETURNING YOUR PRODUCT we request that you contact customer service at customerservice@tlhartist.com for a RMAN number (Return Merchandize Authorization Number).  Please place this number on any orders being returned to ensure proper and prompt handling. Once you contact customer service, you will receive shipping instructions along with your RMAN via email. Return shipping is the responsibility of the customer unless damaged.

Damaged Product Orders
Please inspect all shipments upon delivery. If you find that one or more items is damaged, please contact us via email @ customerservice@tlhartist.com immediately to notify us of the problem as well as to obtain an RMAN. We will issue another item to you at no extra cost. If one is not available, you will be offered an item of equal value. If that is not acceptable, a refund will be issued within 30 days. Damaged items must be returned. TLHArtist will cover the return cost of damaged goods ONLY if a RMAN is present on the package. Damaged items returned without an RMAN will only receive a 50% refund.  Please note: We will issue a full refund for damaged items returned with an RMAN only.

Class Cancellation
Class registration is 100% refundable up to 7 days prior to the class date. Cancellation made within 7 days prior to class will receive a store credit. The store credit may be used towards another class or any items available for sale in the TLHArtist store. 

Product Cancellation Policy
You may cancel your product order for any reason and receive a full refund prior to your order being shipped. We strive to have all order filled and shipped within 12 hours. Our customer service can inform you of the status of your order and advise you if the order can be cancelled for a full refund. Once an item is shipped the terms of our Returns policy will take effect.

Team Building Services
Any team building event, can be canceled up to 15 days before their scheduled time for a full refund minus product cost if purchased. A deposit of 50% is required for any team building event to officially book the event. Payment in full is due 7 days prior to the event. If the event is canceled within 14 days prior to the evet, the deposit will be refunded minus 20% and product cost. If the event is canceled within 7-13 days prior to the event, a 50% refund of any funds paid will be issued minus product cost.  If a team event is canceled within 3 days prior to its scheduled date, no refund will be issued. 

Business Paint Party Events
If a customer specifically requests TLHArtist to host/teach a paint party on their behalf, the following regulations/refund will take effect. Any paint party event may be canceled up to 14 days before their scheduled time for a full refund (if already paid) minus product cost if purchased. A deposit of 50% is required for any paint party to be officially booked. Payment in full is due 7 days prior to the event. If the event is canceled within 8-13 days prior to the evet, the deposit will be refunded minus 25% and product cost. If the event is canceled within 7 days prior to the event, no refund will be issued. 

Fund Raiser Paint Party Events
If a customer specifically requests TLHArtist to host/teach a paint party on their behalf, the following regulations/refund will take effect. Any paint party event may be canceled up to 14 days before their scheduled time for a full refund (if already paid) minus product cost if purchased. A deposit of 50% is required for any paint party to be officially booked. Payment in full is due 7 days prior to the event. If the event is canceled within 8-13 days prior to the event, the deposit will be refunded minus 25% and product cost. If the event is canceled within 7 days prior to the event, a 50% refund will be issued. 

We are here to help you!  For any questions about the return process, cancelling an order or placing a special order, please contact us via email @ customerservice@tlhartist.com